Q1: Are you a factory or trading company?

A: We are a direct manufacturer with over 11 years of experience in energy storage and solar power solutions. OEM and ODM services are available.

Q2: Can I get a sample before placing a bulk order?

A: Yes, sample orders are welcome for testing and evaluation. Please contact us for pricing and delivery details.

Q3: How long is your lead time?

A: For samples, lead time is usually 3-7 working days. For bulk orders, it depends on the quantity—typically 15-30 days.

Q4: Do your products have certifications?

A: Yes, our products are certified with CE, FCC, UN38.3, MSDS, and RoHS to ensure quality and compliance with international standards.

Q5: What is your warranty policy?

A: We provide a 2-3 years warranty depending on the product model. Free technical support and replacement parts are available during the warranty period.

Q6: Can I customize the product or packaging?

A: Yes, we support customization including logo printing, custom colors, packaging design, and custom specifications to meet your market needs.