Frequently Asked Questions
Why is there a difference between the quote I received and the price displayed on the page?
The final price will vary depending on the shipping address, warehouse address, shipping route, and customized content. Please consult customer service for details. If you want the price shown on the product page, please place your order directly there. If you cannot place an order directly, it means that the price is not supported in your region. Thank you for your understanding!
What components are included in a standard solar energy system package?
A standard complete system typically includes monocrystalline solar panels, an on-grid/off-grid/hybrid solar inverter, level A LiFePO4 solar batteries, and the installation kit (including roof or ground mounting structures, PV cables, combiners, MC4 connectors, and safety switches).
How long is the warranty coverage for the components?
We offer a 15-year warranty on our solar panels, and a 5 to 10-year warranty on solar batteries and inverters. During the warranty period, if any part malfunctions or is damaged under normal operating conditions, replacement options are provided.
Can I customize the system capacity for commercial applications?
Yes, we provide fully customizable systems ranging from 5kW up to 500kW to match residential, commercial, industrial, or agricultural power demands. Solar batteries can also be scaled from 5kWh to 1000kWh.
How does a hybrid solar system differ from off-grid or on-grid systems?
A hybrid system combines the benefits of both on-grid and off-grid configurations. It allows you to store excess solar power in batteries for night use or outages, while remaining connected to the grid as a backup power source.
Do you provide support for system design and installation?
Yes, we offer free professional photovoltaic system design solutions and online installation training. For bulk or large commercial orders, on-site engineering support and guidance are also available.
Halkirk Solar
