Frequently Asked Questions
Q1
How do I know the solar panels have a good quality? Every supplier claims A grade panels.
We manufacture brand new panels (no stock panels) and provide flash test reports for individual panels detailing the unique serial number, power rating, voltage, and current. You may also request flash test and EL (Electroluminescence) photos for every single panel to verify the cells' integrity and quality.
Q2
How can you guarantee payment security?
To guarantee absolute payment security, we support secure trade assurance payments which protect both transaction safety and delivery fulfillment.
Q3
How do I ask for support if a product fails during the warranty period?
1. Contact us with the PI number, serial number (S/N), and PCB board number, along with a detailed description of the failure (preferably supported by pictures or video).
2. Our after-sales service department will evaluate your case immediately.
3. We will email you the optimal solutions within 24 hours.
Q4
What are the primary applications of these polycrystalline solar modules?
These high-performance polycrystalline solar panels are designed for versatility and are commonly installed on household rooftops, industrial plants, and agricultural facilities to generate clean energy.
Q5
What is the warranty period and expected lifetime of these panels?
These solar panels are built with premium-grade polycrystalline silicon and offer an exceptional 30-year warranty, assuring stable power output and excellent durability.
Q6
What is the packaging standard for shipment?
The standard packaging configuration is 36 pieces per wooden pallet. For shipping, a standard 20GP container holds 400 pieces, and a 40HQ container accommodates 960 pieces to optimize transportation safety and limit shipping costs.
Halkirk Solar
