Delivery time: 15 working days after receiving payment for one container.
Q1:
We want to buy your panels because the price is good, but quality is crucial. How do I know your solar panels have good quality?
A: Firstly, we manufacture new panels rather than supplying stock panels. We will provide the flash test report, serial number, power rates, voltage, and current for each individual solar panel. Stock panels usually do not have a database, leaving you unsure if they are defective. For complete peace of mind, we can provide the flash test photos and EL photos for each panel.
Q2:
I am concerned about payment safety. How can you guarantee payment security?
A: If you are concerned about payment security, we can conduct the transaction via Trade Assurance Payment, which protects and secures the payment process for both parties.
Q3:
How do I request support if a product fails during the warranty period?
A: 1. Email us with details including the PI number, serial number, product S/N number, and PCB board number, along with a description of the failure under normal operating conditions. Providing detailed pictures or video is highly appreciated.
2. We will submit your case to our after-sales department. If it is a quality-related issue, you can obtain assistance directly from our company.
3. We typically email you the most effective solution within 24 hours.
Q4:
What is the warranty period for these solar panels?
A: We offer a comprehensive 30-year warranty, which covers performance stability and quality assurance over the long term.
Q5:
What certifications do these solar panels comply with?
A: Our solar panels have passed strict testing requirements and conform to CE, FC, RoHS, and TUV standards, ensuring eligibility for international installations.
Q6:
What is the delivery time for a container order?
A: For a full container order, the standard delivery time is 15 working days after the receipt of payment.
Halkirk Solar
