Frequently Asked Questions
Q
Who are we and how do we operate?
We are a professional factory start from 2018, selling to Southeast Asia (50.00%), North America (15.00%), South America (15.00%), Africa (10.00%), and the Mid East (10.00%). There are a total of about 25-30 people in our office.
Q
How can we guarantee product quality?
We always ensure a pre-production sample is approved before mass production, and we conduct a final Inspection before shipment.
Q
What products can you buy from us?
We supply high voltage floodlights, high-voltage tunnel lights, high voltage street lights, high-voltage tower cranes, solar floodlights, solar street lights, solar handheld lights, solar courtyard lights, solar lawn lights, and more.
Q
Why should you buy from us instead of other suppliers?
We possess distinct technical advantages: We have advanced technology and a professional engineering team, constantly innovating and improving the design and manufacture of solar floodlights to ensure high efficiency and stability of our products.
Q
Do you offer guarantees and handle product faults?
Yes, we offer a 2-year warranty on our products. Our products are produced under a strict quality control system with a defective rate of less than 0.2%. During the guarantee period, we will send replacement lights with new orders for small quantities. For defective batch products, we will repair and resend them to you or discuss a customized solution including recalls based on the situation.
Q
How can I proceed with an order for LED lights?
First, let us know your requirements or application. Second, we quote according to your requirements or our suggestions. Third, the customer confirms the samples and places a deposit for the formal order. Fourth, we arrange production. Sample orders to test and check quality are also welcome.
Halkirk Solar
